The Connected Patient

In today's data crazy world it seems like everyone is online, all the time. Healthcare is no different. Patients are searching for health information online constantly. Is the information that they are finding enough?

Interestingly, while healthcare inquiries are one of the most common google queries, few providers are fully making the leap into the internet savvy, online all-the-time world. While 90% of patients surveyed by Canada Health Infoway said that they would book appointments online, only a fraction of healthcare providers currently provide electronic services such as e-booking. Over the next few years, we believe this will change drastically.

There has been a generational shift. Today, people are less inclined to spend time booking appointments over the phone. There is no patience for waiting on hold, playing telephone tag, or enduring tedious e-mail exchanges in order to secure an appointment. With travel bookings and restaurant reservations online, not to mention banking and dating, it is frankly shocking that healthcare has yet to make the shift.

In addition to booking, as a patient myself, I speak from experience when I say that I want to have my healthcare information at my fingertips. I don't want to wait for administrative staff to call me with appointment reminders and then realize I've double booked myself. Worse yet is when no reminder comes at all and I miss important appointments. Like all of you, I want to be able to take control of my healthcare. Addicted to having everything online at my convenience, I want to be able to log-in to one place to view all my upcoming and past appointments, and have the control to cancel or reschedule in real-time. I rarely pick up my phone anymore and so I want my appointment reminders to be electronic too.

We are the connected patient and we want it all! 

Spoilt? Maybe. 

More efficient? Without a doubt.

Listen to what your patients are telling you. We want our healthcare providers to concentrate on us, not the administrative side of things. There are a whole slew of new services for the connected patient. Kabuk is here to make your lives easier and your patients happier.

Let patients find you online today at Kabuk today!